Shipping, returns, warranty — answered.
Straight answers to the questions people ask before and after they order. If yours is not here, a real person is one message away.
Frequently asked
How much is shipping, and when is it free?
Standard shipping is $8 and is free on orders of $70 or more. Express is $15. We currently ship within the United States.
How long does an order take?
In-stock items are dispatched on business days and you will get tracking by email as soon as the order leaves. If a line is not on the shelf, we tell you the lead time before we accept the order.
What is your return policy?
Our full return terms are in the Refund Policy. If you are not sure whether an item qualifies, message us before sending anything back.
Are products covered by a manufacturer warranty?
Yes. Every unit we sell is intended for the US market and carries its manufacturer's warranty. If something fails inside the warranty period, contact us and we will help you process it.
Can you help me choose the right camera system?
Yes. Send the size of the property, what you want to cover, and any equipment you already have, and we will come back with a compatible list.
Do I need a PoE switch, or will the recorder power the cameras?
Most IP cameras take power over the network cable, so you need either a PoE switch or an NVR with built-in PoE ports. Check each camera's PoE class and make sure the switch's total power budget covers every camera you plan to run.
Do you offer volume pricing for installers and offices?
Yes. Send a parts list or part numbers through the contact form and we will come back with project pricing.